| ROAD PASSENGER VEHICLE DRIVING (HACKNEY CARRIAGE/PRIVATE HIRE VEHICLES (PHV) | |
| QCA CODE | UNIT ACHIEVED |
| A/103/4027 | Deal effectively with difficult passengers |
| H/104/0131 | Ensure the Health & Safety in your work environment in the road passenger transport industry |
| K/104/0132 | Drive community transport, Chauffered, Taxi or Private Hire vehicles safely and efficiently |
| M104/0133 | Provide professional customer service in the community transport, chauffeur, taxi and private hire vehicle industries |
| T/104/0134 | Deal with emergencies and incidents during a journey transporting passengers in the community transport chauffeur, taxi and private hire vehicle industries |
| A/104/0135 | Provide a transport service in the community transport, chauffeur, taxi & private hire vehicle industries for passengers who require assistance |
| J/104/0137 | Transport children or young persons by taxi, private hire or chauffeuring |
| D/104/0144 | Transport parcels, luggage and other items in the community transport, chauffeur, taxi and private hire vehicle industries |
| K/104/0146 | Process fares in the community transport, chauffeur, taxi and private hire vehicle industries |